Refund policy
Returns & Refunds Policy
Last updated: 11 October 2026
At TacPrints, we take pride in providing quality stickers and a straightforward shopping experience.
Please review our returns and refunds policy before placing an order.
1. Change-of-Mind Returns
TacPrints does not offer refunds, returns or exchanges for change-of-mind purchases.
This includes situations where:
- You no longer want or need the product.
- You have selected the wrong design, size or quantity.
- You have changed your mind after ordering.
- You have found a similar product at a lower price elsewhere.
We encourage customers to carefully review their selections and product descriptions before completing checkout.
This policy does not affect your rights under Australian Consumer Law.
2. Faulty, Damaged or Incorrect Products
We want every order to arrive as expected.
If you receive a product that is faulty, damaged, incorrect or does not match its description, please contact us at tacprintsau@outlook.com.au.
Please include:
- Your order number or other proof of purchase.
- A brief description of the issue.
- Photographs of the product, where reasonably available and helpful.
We will review your concern and provide an appropriate remedy in accordance with Australian Consumer Law.
3. Your Rights Under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product has a major failure, you may be entitled to choose a refund or replacement, or retain the product and seek compensation for its reduced value, as permitted by law.
For a minor failure, TacPrints will provide an appropriate remedy in accordance with applicable consumer guarantees. If the issue cannot be resolved within a reasonable time, further remedies may be available.
Nothing in this policy excludes, restricts or modifies your statutory consumer rights.
4. Order Cancellations and Changes
If you need to cancel or amend an order, please contact us as soon as possible.
We will make reasonable efforts to assist before an order is dispatched. However, changes or cancellations requested solely because of a change of mind are not guaranteed once an order has been accepted.
This does not affect cancellation or refund rights available under Australian law.
5. Return Shipping
If a product needs to be returned due to a fault or another failure to meet applicable consumer guarantees, please contact us before posting it so we can provide return instructions.
Where Australian Consumer Law requires a remedy, we will reimburse reasonable return postage costs associated with a confirmed product failure.
For some low-value items, we may be able to resolve the issue without requiring the product to be returned.
We do not accept discretionary change-of-mind returns.
6. Refund Processing
Once a refund has been approved, we will process it as promptly as reasonably practicable.
Refunds will ordinarily be returned through the original payment method unless otherwise agreed or required by law.
The time taken for funds to become available may depend on the customer’s bank or payment provider.
Any applicable refunds of delivery charges or other losses will be handled in accordance with Australian Consumer Law.
7. Sticker Application and Usage
Customers should follow the relevant product instructions when applying and maintaining stickers.
Damage caused solely by incorrect application, misuse or unsuitable conditions, where the product otherwise meets applicable consumer guarantees, may not entitle a customer to a refund or replacement.
However, this does not affect rights where a product is defective, does not match its description or is unsuitable for a purpose for which it was represented as suitable.
8. Sale and Promotional Products
Products purchased during sales or promotional offers remain subject to the same Australian Consumer Law guarantees as regularly priced products.
Change-of-mind returns and exchanges are not offered on sale or promotional purchases.
9. Contact Us
If you have questions or concerns about your order, please contact:
TACPRINTS
ABN: 96 279 384 754
Email: tacprintsau@outlook.com.au
Website: www.tacprints.com.au
We aim to resolve customer concerns fairly, promptly and in accordance with Australian Consumer Law.